Support Center
Welcome to the Hive Astro Support Center. We're here to help you with any questions about your astrological journey.
Frequently Asked Questions
Find answers to common questions about astrology and our app.
Contact Us
Get in touch with our support team for personalized help.
Frequently Asked Questions
How do I create my birth chart in Hive Astro?
To create your birth chart, simply enter your birth date, exact time, and location in the app. Hive Astro will generate your personalized astrological profile with detailed interpretations of your Sun, Moon, Rising signs, and planetary placements.
What if I don't know my exact birth time?
While exact birth time provides the most accurate chart, Hive Astro can still offer valuable insights with just your birth date and location. We'll guide you on which features require precise timing and provide tips for finding your birth time through official records.
How often are the daily insights updated?
Daily insights are updated every morning based on current planetary transits and how they interact with your personal birth chart. Moon phase insights and weekly themes are also refreshed regularly to provide you with the most current cosmic guidance.
Is Hive Astro suitable for beginners?
Absolutely! Hive Astro is designed for all levels of astrological knowledge. Beginners will appreciate our clear explanations and gentle introduction to cosmic concepts, while experienced practitioners will love the detailed analysis and advanced interpretations.
How is my birth data protected?
We take your privacy extremely seriously. All birth data is encrypted and stored securely. We never sell your information to third parties, and you maintain complete control over your data with easy export and deletion options available in your account settings.
Can I upgrade to premium features?
Yes! While Hive Astro offers a comprehensive free experience, premium subscribers get access to advanced features like detailed planetary focus, AI-powered insights, weekly cosmic themes, and comprehensive chart analysis. You can upgrade anytime in the app.
Contact Us
If you couldn't find the answer to your question in our FAQ, please feel free to reach out to our support team. We're here to help you on your astrological journey!
Contact Information
Email Support
support@hiveastro.com
Response time: 24-48 hours
In-App Support
Open the app and go to Settings > Help & Support
Fastest way to get help
Social Media
Message us on Twitter or Instagram
@HiveAstro
Support Hours
Our support team is available during the following hours:
- Monday - Friday:9:00 AM - 6:00 PM EST
- Saturday:10:00 AM - 2:00 PM EST
- Sunday:Closed
Please note that response times may be longer during weekends and holidays.